1.2. Collecting your personal information
1.2.1. We may collect your personal information when you:
• Purchase a product or service from us (including the purchase of products or services online, through the portal, over the phone and in a retail store or other retail outlet used by the operator);
• Register for a specific product or service (such as signing up with your name and address details for communication services or setting up an electronic account with us);
• Sign up for newsletters, push notifications, alerts or other services from us;
• Ask us for more information about a product or service, or contact us with a question or complaint;
• Use our network and other Telecom 1 products or services;
• Visit or browse our website;
1.2.2. We may also collect information about you from other organizations, if that is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.
1.3. The personal information we collect:
1.3.1. The information we collect about you depends on the products and services you use and/or subscribe to. It includes (but isn’t limited to) the following:
• Your name, address, phone number, date of birth and email address;
• Credit or debit card information, information about your bank account number or other banking information;
• Your contact with us – such as a note or a call recording you make to one of our contact centers, an email or letter you send to us or other records of any contact you have with us;
• Your account information – such as dates of payment owed and received, TopUp information, the subscription services you use, or any other information related to your account.
1.4. We also collect information on how you use our products and services, such as:
• The phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from);
• The date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place;
• The quality level of service you receive – for example, network failures and other network issues that may affect our network services;
1.5. Using your personal information
1.5.1. We may use and analyze your information to:
• Run your credit check if you’re applying for communication services and to assess your application;
• Process the goods and services you’ve purchased from u and keep you updated with your order progress;
• Provide you with general information about new products and services (unless you choose to opt out of our marketing messages);
• Charge you a service fee for using our products or services, or to take the appropriate amount of credit to pay off your balance;
• Respond to any questions or concerns you may have about using our network, products or services;
• Provide you with information other companies' products and services that we believe may be of interest to you (including offers and discounts we've specifically designed to offer to our customers);
• Protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle these volumes during such time periods;
• Determine how you use our network, products and services. It allows us to develop more interesting and relevant products and services, as well as provide you with personalized products and services;
• Conduct research, marketing and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis;
• Detect and prevent fraud or other crimes, collect debts or identify delinquent customers;
• Provide aggregated (anonymized) reports to third parties (such reports do not contain any information which may identify you personally).
1.5.2. We shall store your information for as long as is required by law. Unless there is a legal requirement, we shall only store it for as long as we need it. We’ll also keep some personal information for a reasonable period after the termination of the agreement – just in case you decide to use our services again. During this time, we or one of our partners, may contact you about Telecom 1 services if you haven’t opted out of receiving marketing communications from us.
1.6. Sharing your personal information
1.6.1. We may share your information with:
• Telecom 1's affiliated companies;
• Partners or agents involved in delivering the products and services you’ve ordered or used or are proposed to be ordered or used;
• Companies who are engaged to perform services for, on behalf of Telecom 1 or its affiliate companies;
• Credit reference, fraud prevention or business rating agencies, or other credit reporting bureaus;
• Debt collection agencies or other debt recovery organizations;
• Law enforcement agencies, regulatory agencies, courts or other public authorities if we are required to or authorized to by law;
1.7. We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or protecting the interests of our customers.
1.8. If we reorganize or change ownership, we may transfer any personal information we hold about you to that organization.
1.9. We may need to transfer your information to other companies or service providers located outside of Georgia. This may happen if our servers or suppliers and service providers are based outside Georgia or if you use our services and products while visiting countries outside this area.
1.10. We may also share your information with partner organizations we’ve carefully selected, so they can contact you about their products and services.
1.11. Keeping your personal information secure
1.11.1. We have specialized security teams who constantly review and improve our measures to safeguard your personal information from unauthorized access, accidental loss, disclosure or destruction.
1.11.2. If we have a contract with another organization to provide us with services or a service on our behalf to process your personal information, we’ll make sure they have appropriate security measures and only process your information in the way we’ve authorized them to. These organizations won’t be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we’ve set;
1.11.3. Communications over the internet (such as emails) aren’t secure unless they are encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot be held responsible for any unauthorized access or loss of personal information that’s beyond our control.
1.12. Your privacy rights
1.12.1. You can request in writing a copy of the Personal Information that we have collected about you at any time;
1.12.2. If you believe we’re holding inaccurate information about you, please contact our customer service so we can correct it.
1.12.3. You can opt out of receiving marketing communications in due form.
1.13. SMS Messaging Privacy
1.13.1. Mobile information collected for SMS messaging purposes will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for marketing or promotional purposes. We may share mobile information only with service providers as necessary to provide and deliver SMS messaging services.